Every feature on every plan
Fixed-price engineering scope for Support & Triage AI. Start with focused scope, and scale as your pipeline grows.
Starter Triage Agent
SMBs and growing startups with a single helpdesk queue (Zendesk, Intercom, or Freshdesk).
Autonomous Support Core
Scaling SaaS and eCommerce brands handling 1,500+ tickets/month across multiple channels.
Enterprise Global Triage Swarm
Enterprises and high-volume platforms requiring multi-agent triage, ERP/database actions, and 24/7 SLA guarantees.
Compare plans & capabilities
Why production engineering costs this amount
A weekend script or basic template looks fine in a pre-recorded demo, but production environments face edge cases, API timeouts, schema changes, and high traffic. Here is what you are actually investing in:
“Zero Ticket Abandonment & Sub-10s First Response. Queue wait times kill customer satisfaction. We architect high-concurrency ingestion pipelines that process incoming tickets across email, web chat, and messaging in under 10 seconds, providing immediate resolution or intelligent triage.”
“Deterministic Retrieval & Zero Hallucinations. Uncontrolled bots invent policies and frustrate users. We implement multi-layered Retrieval-Augmented Generation (RAG) with strict semantic constraints that only resolve queries when confidence exceeds 95%, routing edge cases to humans.”
“Authenticated Backend Actions vs. Static FAQs. A chatbot that only links to articles is not support. Our systems authenticate customer identity and execute authenticated actions — checking order status, issuing invoice receipts, updating subscriptions, or resetting credentials securely.”
“PII Scrubbing & Enterprise Data Isolation. Customer support tickets contain sensitive emails, credit card traces, and private logs. We deploy client-side redaction filters and zero-retention enterprise API endpoints so sensitive customer data is never leaked or used for model training.”
Sofia Brandt
“100% Asset Ownership — Zero Seat Licensing Tax. Enterprise helpdesk AI add-ons charge $1 to $2 per resolved ticket or $50/seat/month indefinitely. With Nexe-Agent, you own 100% of the codebase, vector indices, and pipelines. You pay zero middleman per-ticket markup.”
Where your investment actually goes.
Every project is structured across five rigorous development milestones. We never pad hours with junior filler work; your budget directly purchases senior engineering hours.
Helpdesk Audit & Category Clustering
Analyzing 6+ months of historical ticket logs to cluster high-volume tier-1 categories, map escalation trees, and define API boundaries.
Resolution Trees & Prompt Engineering
Constructing deterministic decision flows, semantic vector search over internal docs, and anti-hallucination guardrails.
Zendesk, Intercom, CRM & Action Sync
Building robust 2-way webhooks, user verification handshakes, database querying, and human agent escalation handoffs.
500+ Simulated Ticket Scenarios
Red-teaming prompt injection attacks, stress-testing concurrent ticket surges, and validating PII redaction compliance.
Live Agent Calibration & Hand-off
Silent shadowing mode alongside human reps, real-time prompt calibration, admin dashboard onboarding, and runbook hand-off.
Build vs. Hire vs. Cheap Freelancer: The Math.
Before deciding on a development partner, compare the total cost of ownership across your three realistic alternatives.
2–3 Full-Time Support Reps + Lead
Generic Helpdesk AI Add-on / Cheap Bot
Nexe-Agent Support & Triage AI
The Direct Financial Math Behind Automated Triage
How intelligent tier-1 deflection and rapid routing deliver cashflow payback in 30 to 60 days.
Immediate 24/7 acknowledgment and tier-1 troubleshooting eliminates queue churn and boosts customer CSAT scores above 95%.
Over 70% of routine password resets, billing checks, and common troubleshooting questions are solved without human intervention.
Absorbing after-hours and weekend ticket queues saves equivalent of 1.5 to 2 full-time tier-1 support salaries.
90%+ of clients recoup 100% of their upfront agent build investment within 6 weeks of live helpdesk deployment.
Immediate 24/7 acknowledgment and tier-1 troubleshooting eliminates queue churn and boosts customer CSAT scores above 95%.
Over 70% of routine password resets, billing checks, and common troubleshooting questions are solved without human intervention.
Absorbing after-hours and weekend ticket queues saves equivalent of 1.5 to 2 full-time tier-1 support salaries.
90%+ of clients recoup 100% of their upfront agent build investment within 6 weeks of live helpdesk deployment.
Zero hidden fees. Zero markup on third-party APIs.
Most agencies quietly markup API tokens and hosting bills by 200–500%. We do not. You pay direct wholesale rates to your cloud and API providers:
Billed strictly at wholesale token cost. Vector retrieval pre-filters context to minimize token expenditure.
Lightweight Docker execution or serverless endpoints running in your own cloud account.
Utilizes standard native REST and webhook APIs included in your existing helpdesk subscription.
Only if you want monthly new knowledge base embedding, quarterly flow reviews, and standby SLA support.
Engineered to eliminate your downside risk
We structure every engagement so you are never locked in, never held hostage to platform rent, and never surprised by scope changes.
Guaranteed Fixed Price
“The price in your Statement of Work is the final price. If custom helpdesk edge cases require additional engineering hours, we absorb the cost.”
Pricing & Engagement FAQs
Everything you need to know about our billing, timelines, payment schedules, and deliverable handoffs.
Get a fixed-price Statement of Work in 48 hours.
Book a free 30-minute system architecture audit. We examine your current tools, identify high-friction bottlenecks, and give you a fixed-scope blueprint with milestone delivery dates before you commit a single dollar.